FAQ
Team Store Hours
Weekday Hours
-
Open Tuesdays and Thursdays from 12 PM – 6 PM.
-
Please enter through the Box Office doors and head into Guest Services.
Game Day Hours
-
Main Store (Lobby): Opens one hour before gates open and closes 30 minutes before puck drop. It reopens midway through the third period.
-
Concourse Store: Opens when gates open and closes when five minutes remain in the third period.
Hours may vary. Please check our social media for the latest updates or closures.
-----
Returns & Exchanges
What is your return policy?
Items may be returned or refunded within 60 days of the purchase date. A receipt or order number is required. Items must be unused and undamaged.
Damaged items may be eligible for return or refund based on the circumstances, as determined by an employee.
Shipping fees for returns or exchanges will not be covered.
How are returns on discounted items handled?
-
Items purchased at a discount will be refunded or returned at the price paid, not the original full price.
-
If exchanging a discounted item, the only way to honor the discount is to exchange it for the exact same product (same style, size, and color), if available.
-
If you would like to exchange a discounted item for a different product, the new item will be charged at its current price.
Are there any items that cannot be returned?
Game-used items and personalized/customized items are final sale and cannot be returned or exchanged.
Where can I make a return or exchange?
All returns and exchanges must be made in-store at the Team Store. Please try to avoid bringing returns or exchanges in on a game night.
-----
Accepted Payment Methods
Beginning October 1, 2025, the Quad City Storm will be going CASHLESS. This includes the Team Store and Pro Shop on both weekdays and game days. We will continue to accept all major credit and debit cards, along with digital payment methods such as Apple Pay and Google Pay. For information on using Visa gift cards or store-issued certificates, please see our Gift Cards / Gift Certificates section below.
-----
Gift Cards / Gift Certificates
Gift certificates must be purchased and redeemed in-store only; they are not available for online purchase or use. Each certificate must be used in full at the time of use, as we cannot reissue or refund any remaining balance. For added flexibility, we recommend buying smaller denominations (for example, multiple $25 certificates instead of one $100 certificate). Multiple certificates may be applied to a single in-store transaction.
Please note: Visa gift cards and other prepaid or reloadable gift cards can only be processed for purchases less than or equal to the amount loaded on the card. We are unable to split transactions across multiple prepaid gift cards, so please ensure your purchase total does not exceed the available balance.
-----
Discounts
All Season Ticket Members (STMs) receive 20% off Team Store purchases (some exclusions may apply). Returns and exchanges for discounted items follow the same guidelines outlined above. We do not currently offer military or student discounts. Any other discounts or promotions will be announced on our social media channels and are only valid during the listed time period.
-----