Shoe Charms

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Team Store Hours

** Summer Hours Notice: The Team Store is currently closed for the summer and will not be open during the week. Online orders are still available for pickup, and customers will be contacted directly to schedule a pickup time.**

Weekday Hours (During the season)

• Open Tuesdays and Thursdays from 12 PM – 6 PM.
  

• Please enter through the Box Office doors and head into Guest Services.

Game Day Hours

• Main Store (Lobby): Opens one hour before gates open and closes 30 minutes before puck drop. It reopens midway through the third period.

• Concourse Store: Opens when gates open and closes when five minutes remain in the third period.

Hours may vary. Please check our social media for the latest updates or closures.

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Returns & Exchanges

What is your return policy?

Items may be returned or refunded within 60 days of the purchase date. A receipt or order number is required. Items must be unused and undamaged.

Damaged items may be eligible for a return, exchange, or refund depending on the circumstances.

Shipping fees for returns or exchanges will not be covered.

How are returns on discounted items handled?

• Items purchased at a discount will be refunded or returned at the price paid, not the original full price.

• If exchanging a discounted item, the only way to honor the discount is to exchange it for the exact same product (same style, size, and color), if available.

• If you would like to exchange a discounted item for a different product, the new item will be charged at its current price.

Are there any items that cannot be returned?

Game-used items and personalized/customized items are final sale and cannot be returned or exchanged.

Where can I make a return or exchange?

All returns and exchanges must be made in-store at the Team Store. Please try to avoid bringing returns or exchanges in on a game night.

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Online Orders & Shipping

How long will it take to receive my order?

Orders are typically processed within 2–3 business days. Once shipped, delivery times vary based on the shipping method selected and destination. Please allow additional processing time during new releases, sales, and the holiday season.

Do you offer local pickup?

Yes! Local pickup is available for online orders. Once your order has been processed and is ready for pickup, you will receive an email with pickup instructions. Please wait for this notification before coming to the Team Store.

Can someone else pick up my order for me?

Yes. Please contact us ahead of time and provide the name of the person who will be picking up the order. They may be asked to present a photo ID.

Can I change or cancel my order after it has been placed?

We begin processing orders quickly, so changes and cancellations cannot be guaranteed. Please contact us as soon as possible, and we will do our best to assist you.

Will sold-out items be restocked?

Restock availability varies by item. Some products are seasonal or limited edition and may not return once sold out. If you are looking for a specific item, please contact us and we will be happy to check availability.

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Sizing & Fit

General Apparel

We carry a variety of sizes including toddler, youth, and adult apparel. Most apparel is offered in unisex sizing unless otherwise noted in the product description. We generally recommend ordering your normal t-shirt size for the best fit.

Jerseys

Jerseys are designed to fit over hockey equipment and therefore fit larger than standard apparel. We recommend ordering the same size you normally wear in a t-shirt.

Many customers assume they need to size up to wear a hoodie underneath their jersey, but this is usually not necessary due to the jersey's intentionally oversized design.

If you prefer a more fitted look, consider sizing down one size from your normal t-shirt size.

Please note that hockey jerseys are constructed with extra room in the shoulders and upper arms to accommodate equipment. Even when sizing down, some additional space in these areas is normal and expected.

Can I exchange an item if the size doesn't fit?

Yes. Unused and unworn items may be exchanged in accordance with our Returns & Exchanges policy. Please note that customized or personalized items are final sale and cannot be exchanged.

Need Help Choosing a Size?

If you have questions about sizing before placing an order, please contact us. We're happy to provide measurements or sizing recommendations whenever possible.

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Gift Giving

Not sure what size to purchase?

Please refer to our Sizing & Fit section above for general sizing recommendations.

Eligible items may be exchanged in accordance with our Returns & Exchanges policy. We recommend including your order number with the gift whenever possible.

Looking for a guaranteed fit?

Team Store gift certificates are available for purchase in-store and can be redeemed on future purchases. Gift certificates are valid for in-store use only.

Can I ship a gift directly to someone else?

Yes. Simply enter the recipient's shipping address during checkout and we'll send the order directly to them.

Do you offer gift wrapping?

We may offer special gift wrapping promotions during the holiday season. Availability varies each year and will be announced on our social media channels.

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Garment Care

General Apparel

Always follow the care instructions listed on the garment tag. Care requirements may vary by product and manufacturer.

To help extend the life of your apparel, we recommend washing garments inside out and avoiding excessive heat whenever possible.

Jerseys

Always follow the care instructions listed on the garment tag.

To help preserve logos, numbers, nameplates, and patches, we recommend washing jerseys inside out using cold water on a gentle cycle. Avoid washing jerseys with items that contain zippers, Velcro, or other rough materials that may cause damage.

Whenever possible, air drying is recommended. High heat may damage or shorten the lifespan of decorative elements.

Damaged Apparel

The Team Store is unable to repair damaged apparel or jerseys. If you have concerns about a recently purchased item, please contact us and we will be happy to review the situation.

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Accepted Payment Methods

Beginning October 1, 2025, the Quad City Storm is CASHLESS. This includes the Team Store and Pro Shop on both weekdays and game days. We will continue to accept all major credit and debit cards, along with digital payment methods such as Apple Pay and Google Pay. For information on using Visa gift cards or store-issued certificates, please see our Gift Cards / Gift Certificates section below.

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Gift Cards / Gift Certificates

Gift certificates must be purchased and redeemed in-store only; they are not available for online purchase or use. Each certificate must be used in full at the time of use, as we cannot reissue or refund any remaining balance. For added flexibility, we recommend buying smaller denominations (for example, multiple $25 certificates instead of one $100 certificate). Multiple certificates may be applied to a single in-store transaction.

Please note: Visa gift cards and other prepaid or reloadable gift cards can only be processed for purchases less than or equal to the amount loaded on the card. We are unable to split transactions across multiple prepaid gift cards, so please ensure your purchase total does not exceed the available balance.

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Discounts

All Season Ticket Members (STMs) receive 20% off online and in-store purchases (some exclusions may apply). Returns and exchanges for discounted items follow the same guidelines outlined above. We do not currently offer military or student discounts. Any other discounts or promotions will be announced on our social media channels and are only valid during the listed time period.

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Contact Us

Have questions or suggestions for the Team Store?

Contact Molly Etscheid, Director of Merchandise

• 📧 Email: mollye@quadcitystorm.com

• 📞 Call: (309) 277-1342

• 📍 Address: 1201 River Drive, Moline, IL 61265